Please hold for a brief survey.....
Not sure if it is just me but having recently moved I've had the unfortunate need to speak, chat online or swap emails with a large number of "customer service professionals" to solve a variety problems in the new house. Once in a while something good happens (eg TiVo) but on most occasions these have been very painful experiences. Public enemy #1 right now is Cablevision followed closely by any company that operates an overseas call center (specifically Sears, Dell, Sony).
What really gets my goat is that after completely failing to understand or fix my problem(s) I am asked to hold complete a survey to rate my experience. What a joke. I actually try to preempt this now by suggesting that, as the call has not gone well, it might be in their interest not to have me do a survey.... this really throws them for a loop though but doggedly they soldier on through their bullet points, ending of course with, "Thank you for choosing XXX, please hold for a survey to rate my performance......".
What really gets my goat is that after completely failing to understand or fix my problem(s) I am asked to hold complete a survey to rate my experience. What a joke. I actually try to preempt this now by suggesting that, as the call has not gone well, it might be in their interest not to have me do a survey.... this really throws them for a loop though but doggedly they soldier on through their bullet points, ending of course with, "Thank you for choosing XXX, please hold for a survey to rate my performance......".
posted by Mike at 1:09 AM
12 Comments:
Any chance of you posting a couple more in-office "What Tube Station" quiz's for old times sake.
MP/ML
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